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What can your company expect from Kulana?

Our team has the necessary expertise and experience to ensure that your company will get the most out of the OneContact CC.

We will work closely with your team to configure the software to meet your specific needs and requirements.

Kulana’s processes regarding the Collab solution implementation includes: 

  • Identification of the business needs and requirements;
  • Software configuration to ensure that it meets your specifications;
  • Customization when and where necessary;
  • Training for your team and other relevant partners;
  • Ongoing support and maintenance.

Configuration and customization are where Kulana shines. Our team makes the necessary changes to the software to work better for your company.

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The Benefits of using One Contact CC

The Collab contact center solution offers businesses several benefits, such as:

Increase agent productivity with the ability to adapt quickly based on their skill level;

Save hours by switching seamlessly to different communication channels, without having to re-address questions or respond to customer needs;

Switch between channels easily with one click; 

Improve your customer's experience through multichannel support;

Reduce costs by cutting down on agent turnover rates;

Solve customer problems faster than ever before;  

Improve your customer's experience through multichannel support;

Increase customer satisfaction and sales.

Deliver better customer service by having more control over the contact process; 

OneContact CC is flexible and scalable, which means it can adapt to businesses of all sizes. It is also customizable to your brand identity, so you will always look professional. 

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Valuable One Contact CC Features

Some main features include:

  • Real-time alerts and notifications;
  • A customizable interface that adapts to meet the specific needs of your business;
  • Integration with other business systems, such as CRM, email marketing platforms, and social media tools (or can be used as a stand-alone solution);
  • Easy to use interface which also has a mobile version;
  • Reporting and analytics tools that provide insights into customer behavior.

Collab provides the perfect contact center solution for companies looking to improve their customer experience while reducing costs and increasing productivity.

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